What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments room is evolving quickly, with the introduction of new players other than banking companies and economical products and services institutions. These competitors are disrupting the status quo and having payments from the funds transfer and remittances realm to ground breaking principles like get now shell out later on (BNPL) and open up payments.

With customer expectations possessing enhanced, men and women anticipate the “art of the possible” from their payments providers—and regular gamers need to rethink their system to keep their position and client loyalty lest they turn out to be irrelevant. All stakeholders in the payments ecosystem have to have to align with the broader themes rising now and in the around long term.

We live in a earth of synthetic intelligence (AI), equipment studying (ML), and cloud, a earth of “payments as an expertise (PaaX).” 

The vital payment themes of the future—cryptocurrency, central bank digital forex (CBDC), economic inclusion, and embedded finance—represent phases of the coming evolution of payments that your bank requires to be ready for.

Dependent on its present-day relevance and expanding adoption, the starting off issue of payments’ future is cryptocurrency—any form of forex that exists digitally or almost and uses cryptography to safe transactions.

The rise of cryptocurrencies is fraught with problems this sort of as uncertain regulatory status, lack of awareness, safety, scalability, and misuse of virtual currency. Crypto’s difficulties and a have to have for controlled choices simply call for an evolution of CBDC, a stage we outline as “payments as a way of life (PaaL).” 

Banking institutions will difficulty CBDC as legal tender, just as income is today. But in contrast to financial institution deposits, CBDC would symbolize a declare on the central lender.

The existing point out of economical infrastructure will generate determination of the pace and the extent of adoption of CBDC. Main concerns about CBDC consist of privacy in specific transactions, retail CBDC (buyer accounts) as a new operate of central banks, use of a CBDC offline, and cybersecurity pitfalls.

In the medium-phrase long run, enabled by CBDC, financial inclusion will play the most important position in building payments the mainstay of economies about the globe. Money inclusion refers to like the unbanked segments in the financial ecosystem. Essential limitations to economic inclusion contain money literacy, lack of non-public-sector willingness and potential to have interaction, lack of access to smartphones, and unsatisfactory anti-dollars laundering controls.

Fiscal inclusion in turn will support embedded finance—the future of banking—with the financial institution going to consumers at their stage of will need and not the other way around, a section we define as “invisible payments.” 

Embedded finance is the integration of economical services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures without the need of the need to have to redirect them to classic economic establishments. The embedded finance prospect for financial institutions involves rapid acquisition of clients and deposits, cost-revenue expansion via partnership agreements, and reduction of purchaser acquisition and device-processing prices.

Technological innovation will be important to propelling banks into the new realm, where by payments no for a longer period will be proprietary but will be democratized as a support. For your lender to stay pertinent and to foreseeable future-evidence your payments business enterprise, your financial institution needs to: 

  • Glance at your engineering. Banking institutions have to get started preparing for the impression these new payment autos will have on onboarding, protection, channels, and digital banking platforms. Banking institutions ought to align digital payments and digital banking modernization initiatives to reuse digital banking applications and options to assistance this changeover. 
  • Assess your part. Economic technology goods and products and services will be the critical instruments advertising inclusion in the monetary devices of the upcoming, aiding communities all around the environment develop long-time period economic resilience and enabling financial advancement.  Banks will engage in a significant job in driving this modify. 
  • Seize your opportunity. Embedded finance will help banking institutions attain much more clients with reduce prices of acquisition, extend distribution channels, and establish new worth-extra providers, producing unprecedented opportunities of scale. 

Potential of Payments Reimagined

The era of payments as a solution is already in the previous, as banking institutions are nearing a change in shopper anticipations. The journey of payments is probably to go by means of a a few-era transformation. 

Gen 1: Payments as an Knowledge (PaaX)

The payments globe is on the cusp of transformation, with a emphasis on bettering conclusion-consumer experience by way of enhanced interfaces and smoother transitions. Banking institutions and fintechs are using the electricity of AI, ML, and cloud to allow Gen A person. This expertise is commonly referred to as frictionless payments.

Gen Two: Payments as a Life style (PaaL)

As the present working experience stabilizes and wearable technology results in being the norm, payments will develop into a section of the life of men and women and corporations, launching the subsequent era. The flourish of point out-owned crypto could grow to be the singular drive for seamless functions for both equally domestic and cross-border payments.

Gen Three: Invisible Payments

Above the next a few to five yrs, payments will participate in a game-changing job not basically as a ubiquitous function but also by operating seamlessly guiding the scenes. Monetizing payment transactions will guarantee that payments are financially inclusive and embedded in the larger company-transaction ecosystem.

The Generational Change


Society is embarking on a shift in knowledge, in worth development, and for a improved high quality of lifestyle. Payments will generate this remodeled expertise for a big section of the inhabitants as we go through these a few generational alterations.


Hexaware’s banking answers incorporate Amaze®, a cloud enablement platform Tensai, an automation system and H.A.R.V.I.S., a banking digital lab and incubator. Discover a lot more about the upcoming of payments and how Hexaware can assistance banking companies and fiscal establishments hold up in a dynamically transforming sector.


Swati Dublish is a Banker, driving company transformation by means of technological know-how for Banking institutions & Fintechs at Hexaware Technologies. Rajsekar Jayashankar is Banker, Researcher, and Main Banking merchandise specialist at Hexaware Technologies. Navin Mishra is Strategist for Financial Products and services in Public Sector at Hexaware Technologies.

Leave a Reply